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Accommodation Terms and Conditions

Article 1. Scope of Application

  • 1. Contract for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  • 2. In the case where the Hotel has entered into a special contract with the Guest, insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

Article 2. Application for Accommodation Contract

  • 1. A Guest who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
    • (1) Name of the Guest(s) and phone number (or mobile phone number);
    • (2) Date of accommodation and estimated time of arrival;
    • (3) Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in Attached Table No. 1); and
    • (4) Other particulars deemed necessary by the Hotel.
  • 2. In the case where the Guest requests, during the stay, an extension of the accommodation beyond the date in Sub-Paragraph 2 of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article 3. Conclusion of Accommodation Contract, etc.

  • 1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article, and when a notification of acceptance is displayed on the official FAV HOTEL website (hereafter, “our website”), or when an electronic mail containing such acceptance has arrived at the server managing the e-mail address specified by the Guest.
  • 2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay by the date specified by the Hotel.
  • 3. The deposit shall be first applied to the Total Accommodation Charges to be paid by the Guest, then secondly to the cancellation charges and compensation in this order on the occurrence of any event to which Article 6 or 18 applies, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
  • 4. When the Guest has failed to pay the deposit by the date required as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
  • 5. If the Hotel has displayed an incorrect accommodation charge on our website, and an application for a Contract for Accommodation has been made based on said accommodation charge and accepted by the Hotel, and if the accommodation charge is drastically lower than the accommodation charges for the days preceding and following, then, as long as there are no indications of a reason for such cheapness such as “Limited Time Only,” “Special” or “Campaign,” this may be treated as acceptance due to error in accordance with civil law and the Contract for Accommodation canceled, in which case the Guest will be informed of this fact promptly.

Article 4. Special Contracts Requiring No Accommodation Deposit

  • 1. Notwithstanding the provisions of Paragraph 2 of Article 3, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
  • 2. In the case where the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of Article 3 and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as if the Hotel has accepted a special contract as prescribed in the preceding paragraph.

Article 5. Refusal of Accommodation Contract

  • 1. The Hotel shall have the right not to accept the conclusion of an Accommodation Contract under any of the following cases:
    • (1) When the application for accommodation does not conform to the provisions of these Terms and Conditions;
    • (2) When the Hotel is fully booked and no room is available;
    • (3) When the party seeking accommodation is deemed liable to behave in a manner that would contravene the law or act in a way detrimental to public order or good morals in regard to the accommodation;
    • (4) When the party seeking accommodation is deemed to fall under one of A through C below:
      • A. An organized crime group as provided in Article 2 paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (“an Organized Crime Group”), a member of an Organized Crime Group as provided in Article 2 paragraph 6 of the same Act (“a member of an Organized Crime Group”), an associate member of such a group, or a party or other anti-social element related to such groups;
      • B. A corporation or other entity whose business activities are controlled by an Organized Crime Group or a member of an Organized Crime Group;
      • C. A corporation whose directors include persons corresponding to a member of an Organized Crime Group.
    • (5) When a party seeking accommodation is deemed as likely to behave in such a manner as to cause extreme annoyance to other guests or is behaving in such a manner;
    • (6) When the party seeking accommodation makes violent demands and/or actions towards the Hotel or its employees, or demands the Hotel to assume an unreasonable burden;
    • (7) When the party seeking accommodation is clearly determined to be carrying an infectious disease;
    • (8) When the Hotel is unable to provide accommodation due to natural calamities, the malfunction of its facilities and/or other unavoidable causes;
    • (9) When there are other reasons as stipulated by the ordinances of each prefecture.
    • (10) When a minor seeks to stay without the permission of their guardian;
    • (11) When a person seeking accommodation intends secretly to use the reserved room for purposes aimed at economic profit.

Article 6. Right to Cancel Accommodation Contracts by the Guest

  • 1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
  • 2. In the case where the Guest has canceled an Accommodation Contract in whole or in part due to a cause for which the Guest is liable (except for instances where the Hotel has requested payment of a Deposit during the specified period prescribed in Paragraph 2, Article 3, and the Guest has canceled before making payment), the Guest shall pay cancellation charges as listed in Attached Table No. 2. However, when a special contract has been concluded as prescribed in Paragraph 1, Article 4, cancellation charges shall be required only when the Guest has been informed by the Hotel of the obligation to pay such charges in the event of cancellation.

Article 7. Right to Cancel Accommodation Contracts by the Hotel

  • 1. The Hotel may cancel the Accommodation Contract under any of the following cases:
    • (1) When the Guest is deemed liable to behave or has behaved in a manner that would contravene the law or act in a way detrimental to public order or good morals in regard to the accommodation;
    • (2) When the Guest is deemed to fall under one of A through C below:
      • A. An Organized Crime Group, a member of an Organized Crime Group, an associate member of an Organized Crime Group, or a party or other anti-social element related to such groups.
      • B. A corporation or other entity whose business activities are controlled by an Organized Crime Group or a member of an Organized Crime Group;
      • C. A corporation whose directors include persons corresponding to a member of an Organized Crime Group.
    • (3) When the Guest has behaved in such a way as to cause extreme annoyance to other guests;
    • (4) When the Guest is clearly determined to be carrying an infectious disease;
    • (5) When violent demands and/or actions are made or carried out towards the Hotel or its employees, or burdens that exceed the scope of reasonable requests have been demanded;
    • (6) When the Hotel is unable to provide accommodation due to natural calamities, the malfunction of its facilities and/or other unavoidable causes;
    • (7) When the Guest does not observe prohibited actions such as smoking in bed, mischief relative to the firefighting equipment or other prohibitions of the Terms of Use stipulated by the Hotel;
    • (8) When reasons based on (10) and (11) in Article 5 are determined after the Contract for Accommodation is concluded;
    • (9) When the Guest has violated these Terms and Conditions, the Terms of Use of the Hotel, or other Terms and Conditions stipulated separately.
  • 2. In the case where the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest in the future for any of the accommodation services that were not received. However, for any reason other than (6) in the preceding paragraph, the Hotel shall demand payment of a cancellation charge equivalent to the cost of the service, etc. for accommodation, etc., that was not received. This shall not prejudice any demands based on Article 18.

Article 8. Registration

  • 1. The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
    • (1) Name, age, sex, address and phone number (or mobile phone number) and occupation of the Guest(s);
    • (2) For foreign nationals not resident in Japan:: nationality, passport number, port of entry, date of entry;
    • (3) Other particulars deemed necessary by the Hotel.
  • 2. In the case where the Guest intends to pay the Accommodation Charges prescribed in Article 12 by means other than cash, such as coupons or credit cards, the Guest shall present such instruments in advance to the Hotel at the time of registration as prescribed in the preceding paragraph.

Article 9. Occupancy Hours of Guest Rooms

  • 1. The hours when Guests may occupy the guest rooms are the hours from the check-in time to the check-out time as stipulated by the Hotel. However, when the Guest is accommodated for a continuous number of days, the Guest may occupy the room for the entire day, except for the days of arrival and departure.
  • 2. The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the Guest to occupy a room beyond the time prescribed in the same paragraph. In such case, the Guest shall pay the additional charges (including the Consumption Tax) stipulated by the Hotel.

Article 10. Observance of the Terms of Use

  • 1. The Guest shall observe the Terms of Use established by the Hotel, which are posted on the Hotel premises.

Article 11. Business Hours

  • 1. The business hours of the Hotel’s main facilities are as follows. Details of the business hours of each facility are shown the brochures provided, each location, and the service directories in guest rooms.
    • (1) Front desk, cashiers, etc. hours: As per the displays in the facility.
    • (2) Dining (facilities) and other ancillary service facility hours: As per the displays in the facilities.
    • (3) Ancillary service facility hours: As per the displays in the facilities.
  • 2. The hours in the preceding paragraph are subject to change if required. Guests will be informed by the appropriate means should that happen.

Article 12. Payment of Accommodation Charges

  • 1. The breakdown and method of calculation of the Accommodation and Other Charges to be paid by the Guest are the charges agreed upon between the Hotel and the Guest (Attached Table No. 1).
  • 2. The Accommodation and Other Charges referred to in the preceding paragraph shall be paid using currency specified by the Government of Japan or by other suitable means, such as a credit card.
  • 3. Once accommodation facilities have been made available by the Hotel, the Accommodation Charges shall be paid even if the Guest voluntarily chooses not to utilize the facilities.

Article 13. Liabilities of the Hotel

  • 1. The Hotel shall compensate the Guest for any damage if the Hotel has caused such damage to the Guest in the course of its performance of, or by its non-fulfillment of, the Accommodation Contract and/or related agreements, to a maximum of 30,000 yen (excluding when the Hotel created such damage willfully or through gross neglect). However, this provision shall not apply in the event that such damage has been caused by a reason(s) not attributable to the Hotel.
  • 2. The Hotel is covered by Hotel Liability Insurance Policy with regard to unexpected fires or other disasters.

Article 14. Handling when Unable to Provide Contacted Rooms

  • 1. The Hotel shall, when unable to provide the contracted rooms, arrange accommodation of the same standard elsewhere insofar as practicable with the consent of the Guest.
  • 2. When arrangement of other accommodations cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest Compensation equivalent to the cancellation charges. Through such payment, the Hotel shall be deemed to have fulfilled its obligation to compensate for the damages incurred by the Guest. However, if the Hotel’s inability to provide accommodation is not the result of a cause(s) attributable to the Hotel, the Hotel will not pay Compensation to the Guest.

Article 15. Handling of Deposited Articles

  • 1. The Hotel shall compensate the Guest for damages to articles the Guest has deposited at the Front Desk when said articles have been lost, broken or suffered other damage, except when the result of force majeure. However, when the type and value of such items has not been reported in advance by the Guest, the Hotel shall compensate the Guest for the loss of money or valuables up to a maximum of 150,000 yen, except in cases where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.
  • 2. The Hotel shall compensate the Guest for damages to articles, money and valuables the Guest has brought into the Hotel and has not deposited at the Front Desk, when damages including loss or breakage were caused intentionally or by gross negligence on the part of the Hotel. However, when the type and value of such items has not been reported in advance by the Guest, the Hotel shall compensate the Guest for the loss up to a maximum of 150,000 yen, except in cases where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.
  • 3. If the Guest uses the lockers managed by the Hotel (hereafter, “the Hotel lockers”), as the Hotel is regarded as simply offering a location, and the Hotel will not take any responsibility for any of the articles, money, or valuables deposited therein. However, if the Hotel causes damage intentionally or by gross negligence, it shall be responsible for providing compensation.
  • 4. The Hotel shall bear no responsibility for any theft, loss or breakage of articles, money, or valuables deposited in the Hotel lockers.

Article 16. Custody of Baggage or Belongings of the Guest

  • 1. The Hotel cannot hold Guest baggage before check-in time or after check-out time. Nor can the Hotel accept forwarded baggage arriving ahead of time.
  • 2. When a Guest’s baggage or belongings are found to be left behind after check-out, they will be handled in accordance with the procedures stipulated by the Hotel. However, if there are no instructions from the owner, or the owner cannot be determined, they will be handed in to the nearest police station or handled in accordance with the procedures stipulated by the Hotel. In addition, food or drink left behind will be disposed of that day in accordance with the procedures stipulated by the Hotel.
  • 3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding Paragraph 2 shall be assumed in accordance with the provisions of Paragraph 2.

Article 17. Liability in Regard to Parking

  • 1. The Hotel assumes no liability for the custody of Guest’s vehicles when they use the parking lot under management of the Hotel (hereafter, “the Hotel parking lot”), as the Hotel is regarded as simply offering a space for parking, irrespective of whether the key(s) of the vehicle has been deposited with the Hotel. However, the Hotel will assume responsibility if damages are incurred through the management of the Hotel parking lot if such damages were caused by the intention or negligence of the Hotel.
  • 2. The Hotel assumes no liability for any theft, loss, or damage to vehicles, vehicle accessories, or items within the vehicles for parking lots that are not under its management (hereafter, “affiliated parking lots”).
  • 3. The Hotel assumes no liability for when users of affiliated parking lots incur damages to their vehicles, vehicle accessories, or items within the vehicles, due to the actions of other users of affiliated parking lots or other persons as well as other incidents resulting in damages that occurred within the affiliated parking lots.

Article 18. Liability of the Guest

  • 1. If the Hotel is required to pay to clean or repair guest rooms due to reasons attributable to the Guest or actions by the Guest in violation of the Terms of Use or these Terms and Conditions, the Hotel shall require the Guest to pay compensation.

Article 19. Jurisdiction and Governing Law

  • 1. All disputes arising regarding the Accommodation Contract or other related contracts under these Terms and Conditions shall be settled in accordance with Japanese law, with the Tokyo District Court as the exclusive agreement jurisdictional court of the first instance.

Attached Table 1. Accommodation Charges, etc. (Ref. Paragraph 1, Article 2, and Paragraph 1, Article 12)

  • Total amount to be paid by the Guest
  • ・Accommodation Charge: Basic Accommodation Charge (Room Charge)
  • ・Additional Charges: Charges for additional meals or the use of ancillary services
  • ・Taxes: Consumption Tax and other taxes specified by regulations
  • Note: The Basic Accommodation Charge is indicated in the tariff at the Front Desk or in the brochure.

Attached Table 2. Cancellation Charges (Ref. Paragraph 2, Article 6)

  • Total amount to be paid by the Guest
  • No show: 100% Cancellation when the notification of contract cancellation is received on the day or the day prior: 100%
  • Note
    • 1. The percentage is the percentage of the Cancellation Charge against the Basic Accommodation Charge.
    • 2. If the number of contracted days is reduced, a Cancellation Charge will be collected equivalent to that reduced number.
    • 3. Please note that the above Cancellation Charges are subject to variation during specific periods.
    • 4. As the Cancellation Charges above vary by plan, check the details of these charges for the plan you booked.